9. Made direct amends to such people wherever possible, except when to do so would injure them or others.
Sometimes you have to do this even if you feel your actions at the time were entirely justified. Even if they were justified, they caused hurt to others, and it wasn't a case of them just reacting to something entirely normal. These two steps are some of the most difficult in the 12, because we are naturally inclined to justify what we said or did. It isn't what we said or did, it's the impact it had on others.
I have made my amends, and my slate is clean. Now, I move on.