I got a response today that clearly indicated I'd irritated them. I got an email that was NOT an answer to the actual ticket, but was generated by someone within the billing department.
"We have solved your issue"
I irritated them further by replying on the ticket and thanking them for their time.
At 5:27pm, I got a very curious email from Billing. Supposedly they "overpaid" me Lindens on a LindeX transaction which occurred between 3/31 and 5/12. This supposedly occurred as a result of a LindeX malfunction. As a result, I owe them roughly $35 USD come June 1.
I even had the nerve to say to the gentleman who answered the phone (and he WAS a gentleman about it) that I found this odd that I would get this after complaining via a support ticket.
In my mind, if it was their fault, they should eat the $35 USD (10,500L at 269 per $1 USD, based on current LindeX levels). Instead, they're making me pay, and if I don't, well guess what?
You can't fight back. I swear, you can't fight back.