Well, gee, it seems we can't email AT&T anymore - their email is full. I'm not surprised. After all, just how many people can you talk to in a foreign country and be shuffled around from person to person before you're finally fed up at repeating yourself and you email?
Here is what I tried to send:
I have done a lot of business with you over the past 5 years, because you're the only Internet provider in my area that I can afford (the only other is a satellite service that is cost prohibitive). Comcast stopped running cable two mobile home parks up the street and Verizon is not here.
Recently I opened a DSL repair ticket because we'd been experiencing bandwidth fluctuations and dropouts, especially during peak hours. Along with that, I looked up the information on my account, and you know what I found?
WE HAVE NOT BEEN GETTING WHAT WE PAID FOR.
We are paying for 6mbps download and 512kbps upload. The BEST I've ever seen in a speed test is 2.8mbps download and 300kbps upload.
And NOW, with the trouble on our line, we can't even get that IN THE DEAD OF NIGHT.
Therefore, as paying customer, I want you to do two things:
1. Issue me a credit for not delivering what I've paid for, and
2. FIX IT AND FIX IT NOW.
I not only have DSL with you, I pay for a phone line so we can maintain the ELITE package. I also have our cell phone plan with you and have just added another line.
FOR ALL THE BUSINESS I GIVE YOU, THE LEAST YOU CAN DO IS GIVE ME WHAT I PAY FOR.
From what I understand, the "red box" we are connected to is maxed out on connections and your management is REFUSING TO AUTHORIZE MORE BOXES. Well, if you want to keep me and others like me satisfied, I SUGGEST YOU TELL YOUR MANAGEMENT TO FUND MORE BOXES. I don't see this problem rectifying itself until you do.
At one point during the repairs we were able to get 5mbps/512kbps - and considering all the factors (equipment, line interference, router in the home, etc.) that is a pretty good rate. IF I CAN GET IT ONCE, I CAN GET IT ALL THE TIME.
GET MY LINE FIXED, NOW!